Ordering Procedure:

We accept only online orders and do not take any orders over phone or mail. You may use our e-store to place orders with us. Once you have placed the order and made your payment for the order, we will ship your order through one of our reputed track able courier partners.

To help you with the procedure to buy products from us, we have the following explanations to some FAQs.

1. How do I buy from Vintage Audio Cart?
2. How to place an online order on our site?
3. What are the supported payment options?
4. How will my order be shipped?
5. What are the shipping lead times and charges?
6. Are there any additional hidden charges?
7. How can I claim items which are missing or having quantity less than I have ordered after receiving the shipment?

1. How do I buy from Vintage Audio Cart?

We accept orders only through our e-store and not over phone or mail. Placing an online order and maintaining a customer account with us will help you keep track of your order history, get support, etc. Once you place an order online, you will get an Order Number. Once you have placed the order, you may go ahead with the payment through any one of the payment options we support. After you make the payment and it is confirmed, we will courier your order.

2. How to place an online order on our site?

To place an order online on our site you will have to add the required products in the required quantities to your shopping basket and continue with the onscreen instructions. You will be asked to register a customer account on our site. The customer account will help you keep track of your order history, store shipping/billing details, and save your shopping basket over multiple shopping sessions.

3. What are the supported payment options?

Presently we support online payment and direct bank transfer.

4. How will my order be shipped?

Once we confirm the payment made to your order, we will immediately process your order through a reputed trackable courier (usually DTDC, SpeedPost, Delhivery etc). We will take the utmost care to ensure that the package is not damaged during the transit. We normally ship to anywhere where DTDC ,SpeedPost, Delhivery provides its service.

If DTDC's, SpeedPost's, Delhivery service is unavailable in your area, please contact us we will try sending it through other couriers.

5. What are the shipping lead times and charges?

We normally take around 0-5 working days to ship an order after we confirm your payment. Once shipped, the package may reach you in 1-6 days normally.

We try and ship orders at the earliest and depending on our order load and your products availability, we will ship your order in 0-5 working days.

Shipping charges are charged based on the weight of your order and the delivery location. Shipping and handling charges are automatically calculated and displayed by the site software before you confirm your online order.

6. Are there any additional hidden charges?

The prices displayed on our site are Ex.TAX. There are no additional charges apart from our shipping and handling charges and GST. The final amount you will have to pay for your order, will be displayed on by our site software. This total is final and there are no additional charges.

Note:

The prices of all products displayed on our site is the price excluding tax and shipping charges. The final price including tax and shipping is displayed when you place your order.

7. How can I claim items which are missing or having quantity less than I have ordered after receiving the shipment?

You can claim the missing items or the items which are not at par with the ordered quantity within 3 days after receiving the shipment. Any claim thereafter will be considered as Void.

Shipping and Payment Options for Vintage Audio Cart

Shipping:

We do undertake Domestic and International shipments to cater to our global customers. 

Domestic shipments are send via Delhivery, DTDC, SpeedPost. All orders are shipped in 0-5 working days of confirming the payment for the order. Depending on your location, products are delivered usually after 1-5 days of dispatching the order. Once the products are shipped, you will be given a tracking code, using which, you can track the current location of your package and know approximately when to expect it delivered to you. Shipping charges are added automatically to the total cost during checkout.

International shipments are send via FedEx, DHL, Delhivery and SpeedPost. All orders are shipped in 0-5 working days of confirming the payment for the order. NB: Custom build products may take more time as it has to be manufactured against order hence there will be a predefined delay.

Depending on your location, products are delivered usually after 8-15 days of dispatching the order. Once the products are shipped, you will be given a tracking code, using which, you can track the current location of your package and know approximately when to expect it delivered to you. Shipping charges are added automatically to the total cost during checkout.

If any products are not in stock, they will backordered and will be shipped as soon as they are back in stock.

Local pick-ups We do not have a store upfront, so do not turn up at our office to purchase any products. If you want to come over and pick up your products, place an order, as you would normally do, on our website. After placing your order, contact us to know when to come over and pick up your products.

We normally deliver Store Pickup orders between 5 pm and 8 pm.

Availability of products:

We update our online stock quantities of all our products regularly but we do not guarantee that the stock quantities shown on are website are correct at any given moment. Hence, placement of an order through our website does not ensure that the items ordered are readily available for shipping. In case any product that is ordered is not available, we will hold your order and contact you as soon as possible for instructions on how you would like to proceed.